Customer relationship management essentials /
Gosney, John W.
Customer relationship management essentials / John W. Gosney, Thomas P. Boehm - New Delhi : Prentice-hall, c2000. - xviii, 234 p. : ill. ; 24 cm.
Includes bibliography and index.
8120318099
Management.
658 / GOC
Customer relationship management essentials / John W. Gosney, Thomas P. Boehm - New Delhi : Prentice-hall, c2000. - xviii, 234 p. : ill. ; 24 cm.
Includes bibliography and index.
8120318099
Management.
658 / GOC