Managing service operations [electronic resource] : design and implementation / Bill Hollins and Sadie Shinkins.
Material type: TextPublication details: London : SAGE, 2006.Description: 1 online resource (xii, 299 p.) : illISBN:- 9781446214220 (ebook) :
- 658 23
- TS155 .H645 2006
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Includes bibliographical references and index.
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