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Service leadership [electronic resource] : the quest for competitive advantage / Svafa Gr�onfeldt, Judith Strother.

By: Contributor(s): Material type: TextTextPublication details: Thousand Oaks, Calif. ; London : SAGE, c2006.Description: 1 online resource (xiii, 319 p.) : illISBN:
  • 9781452231068 (ebook) :
Subject(s): DDC classification:
  • 658.812 23
LOC classification:
  • HF5415.5 .G756 2006
Online resources:
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Includes bibliographical references and index.

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