TY  - BOOK
AU  - Kelemen,Mihaela
TI  - Managing quality: managerial and critical perspectives 
SN  - 9781446220382 (ebook) :
AV  - HD62.15 .K453 2003
U1  - 658.4013 23
PY  - 2003///
CY  - London
PB  - SAGE
KW  - Total quality management
KW  - Great Britain
KW  - Case studies
N1  - Includes bibliographical references and index
UR  - http://knowledge.sagepub.com/view/managing-quality/SAGE.xml
ER  -