TY - BOOK AU - Kanji,Gopal K. AU - Asher,Mike TI - 100 methods for total quality management SN - 9781446280164 (ebook) : AV - HD62.15 .K363 1996 U1 - 658.4013 23 PY - 1996/// CY - London PB - SAGE KW - Total quality management N1 - Includes bibliographical references and index UR - http://knowledge.sagepub.com/view/100-methods-for-total-quality-management/SAGE.xml ER -