TY  - BOOK
AU  - Kolarik,William J.
TI  - Creating quality: concepts, systems, strategies, and tools 
SN  - 0070352178 (acidfree paper)
U1  - 658.262 20
PY  - 1995///
CY  - New York
PB  - McGraw-Hill
KW  - Quality control
KW  - System analysis
N1  - Includes bibliographical references and indexes
ER  -