TY  - BOOK
AU  - Bechtell,Michele L.
TI  - Untangling organizational gridlock: strategies for building a customer focus 
SN  - 0873891473 
U1  - 658.561 22
PY  - 1993///
CY  - Milwaukee, Wis., New York, NY
PB  - ASQC Quality Press, AMACOM Books [distributor]
KW  - Total quality management
KW  - Customer services
KW  - Organizational effectiveness
N1  - Includes bibliographical references and index
ER  -