TY  - BOOK
AU  - Shearer,Clive
TI  - Practical continuous improvement for professional services
SN  - 087389281X 
U1  - 658.562 22
PY  - 1994///
CY  - Milwaukee, Wis.
PB  - ASQC Quality Press
KW  - Total quality management
KW  - Quality control
KW  - Communication in management
N1  - Includes bibliographical references (p. 297-298) and index
ER  -