TY - BOOK AU - Talwar,Rohit TI - Achieving transformation and renewal in financial services SN - 084931755X (alk. paper) U1 - 332.10684 22 PY - 1999/// CY - Boca Raton, Fla., Cambridge, Eng. PB - CRC Press, Woodhead Pub. KW - Financial services industry KW - Management N1 - "Appendix--resources for transformation and renewal": p. 211-218; Includes bibliographical references and index ER -