TY - BOOK AU - Kandogan,Eser TI - Taming information technology: lessons from studies of system administrators T2 - Series in human-technology interaction SN - 9780199979134 (ebook) : AV - T58.64 .T24 2012 U1 - 004.068 23 PY - 2012/// CY - Oxford PB - Oxford University Press KW - Information resources management KW - Information technology KW - Management N1 - Includes bibliographical references and index N2 - This text tells the story of system administration through the narratives of real system administrators. It documents dynamic systems of people and machines, of specialists working together to tame information technology infrastructures, developing their own tools and practices over time to create productive work environments UR - http://dx.doi.org/10.1093/acprof:oso/9780195374124.001.0001 ER -