@book{46789,
	author = {Falcão e Cunha, João. and SpringerLink (Online service)},
	title = {Exploring Services Science},
	publisher = {Springer Berlin Heidelberg :},
	year = {2013.},
	series = {Lecture Notes in Business Information Processing,},
	address = {Berlin, Heidelberg :},
	url = {http://dx.doi.org/10.1007/978-3-642-36356-6}
}