TY  - BOOK
AU  - Cusack,Michael
TI  - Online Customer Care: applying today's technology to achieve world-class customer interaction 
SN  - 8174890076
U1  - 381.177 22
PY  - 1999///
CY  - New Delhi,
PB  - Standardsmedia
KW  - Online Customer Care
N1  - Includes bibliographical references and index
ER  -