TY  - BOOK
AU  - Besterfield,Dale H.
AU  - Besterfield-Michna,Carol
AU  - Besterfield-Sacre,Mary
AU  - H.,Glen
TI  - Total Quality Management: For Anna University 
SN  - 9781299444881
PY  - 2011///
UR  - http://lib.myilibrary.com?id=475738
ER  -