TY  - BOOK
AU  - Phelps,Graham Roberts
TI  - Customer Relationship Management: how to turn a good business into a great one 
SN  - 8176493600
U1  - 016.33 22
PY  - 1998///
CY  - New delhi
PB  - Viva Books
KW  -      Customer relations.     BUSINESS & ECONOMICS -- Customer Relations
ER  -