TY  - BOOK
AU  - Gosney,John W.
AU  - Boehm,Thomas P.
TI  - Customer relationship management essentials
SN  - 8120318099
U1  - 658 22
PY  - 2000///
CY  - New Delhi
PB  - Prentice-hall
KW  - Management
N1  - Includes bibliography and index
ER  -