TY  - BOOK
AU  - Kerpen,Dave
TI  - Likeable business: why today's consumers demand more and how leaders can deliver 
SN  - 9780071800471 (pbk. : alk. paper)
U1  - 658.812 22
PY  - 2013///
CY  - New York
PB  - McGraw-Hill
KW  - Management
KW  - Social aspects
KW  - Customer relations
KW  - Social responsibility of business
N1  - Includes index
ER  -