TY  - BOOK
AU  - Diwan,Parag
TI  - Total Quality Management: an executive's encyclopaedia of management practices Vol.9 
SN  - 8186830103
U1  - 658.403 22
CY  - New Delhi, Pentagon Press : distributed by Deep & Deep Publications.
KW  - Quality management
N1  - Includes bibliographical references
ER  -