TY  - BOOK
AU  - Ciampa,Dan
TI  - Total quality: a users' guide for implementation 
T2  - Addison-Wesley OD series
SN  - 0201549921
U1  - 658.562 22
PY  - 1991///
CY  - Reading, Mass.
PB  - Addison-Wesley
KW  - Production management
KW  - Quality control
N1  - Includes bibliographical references (p. 263-269)
ER  -