TY  - BOOK
AU  - Tenner,Arthur R.
AU  - DeToro,Irving J.
TI  - Total quality management: three steps to continuous improvement 
SN  - 0201563053 (hardback)
U1  - 658.562 22
PY  - 1992///
CY  - Reading, Mass.
PB  - Addison-Wesley
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -