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	1.	Relationship marketing [electronic resource] : a consumer experience approach / Steve Baron, Tony Conway, Gary Warnaby. by Baron, Steve (J. Steve) Conway, A. (Anthony) Warnaby, Gary Series: Advanced marketing series Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Los Angeles [Calif.] ; London : SAGE, 2010 Online access: Read Online / DOWNLOAD Availability: No items available. Add to cart (remove)
	2.	Customer Relationship Management : how to turn a good business into a great one / Graham Roberts Phelps, by Phelps, Graham Roberts Material type: Text; Format: print ; Literary form: Not fiction Publication details: New delhi : Viva Books, 1998 Availability: Items available for loan: Central Library, SUST (1)Call number: 016.33 PHC. Place hold Add to cart (remove)
	3.	Likeable business : why today's consumers demand more and how leaders can deliver / Dave Kerpen, with Theresa Braun and Valerie Pritchard. by Kerpen, Dave Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2013 Availability: Items available for loan: Central Library, SUST (3)Call number: 658.812 KEI, ... Place hold Add to cart (remove)
	4.	Auditing social media : a governance and risk guide / Peter R. Scott, J. Mike Jacka. by Scott, Peter R, 1964- Jacka, J. Mike Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, ©2011 Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	5.	Beyond the familiar : long-term growth through customer focus and innovation / by Patrick Barwise and Seán Meehan. by Barwise, Patrick Meehan, Seán [aut] Material type: Text; Format: available online ; Literary form: Not fiction Publication details: San Francisco, Calif. : Jossey-Bass, 2011 Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	6.	Statistical methods in customer relationship management / V. Kumar, J. Andrew Petersen. by Kumar, V, 1957- Petersen, J. Andrew Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Chichester, West Sussex, United Kingdom : Wiley, 2012 Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	7.	The financial services marketing handbook : tactics and techniques that produce results / Evelyn Ehrlich and Duke Fanelli. by Ehrlich, Evelyn, 1950- Fanelli, Duke, 1954- Series: Bloomberg financial series Edition: 2nd ed. Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Bloomberg Press, ©2012 Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	8.	Marketing in the participation age : a guide to motivating people to join, share, take part, connect, and engage / Daina Middleton. by Middleton, Daina [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher number: EB00063651 Recorded Books Publication details: Hoboken, N.J. : Wiley, ©2013 Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	9.	Handbook of strategic account management : a comprehensive resource / Diana Woodburn and Kevin Wilson. by Woodburn, Diana Wilson, Kevin, 1947- Material type: Text; Format: available online ; Literary form: Not fiction Publisher number: EB00063785 Recorded Books Publisher: Chichester, West Sussex : Wiley, 2014 Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	10.	Analytics and dynamic customer strategy : big profits from big data / John F. (Jeff) Tanner, Jr. by Tanner, John F Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, N.J. : Wiley, 2014 Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	11.	The experience : the 5 principles of Disney service and relationship excellence / Bruce Loeffler and Brian T. Church. by Loeffler, Bruce [author.] Church, Brian T [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, [2015]Copyright date: ©2015 Other title: Five principles of Disney service and relationship excellence Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	12.	Chief customer officer 2.0 : how to build your customer-driven growth engine / Jeanne Bliss. by Bliss, Jeanne Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2015] Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	13.	Behavioral marketing : delivering personalized experiences at scale / Dave Walters ; foreword by Bill Nussey. by Walters, Dave, 1968- Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, NJ : Wiley, 2015 Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	14.	Fanatical prospecting : the ultimate guide for starting sales conversations and filling the pipeline by leveraging social selling, telephone, email, and cold calling / Jeb Blount. by Blount, Jeb [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, [2015] Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	15.	Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Løvlie, Melvin Brand Flu. by Reason, Ben, 1972- [author.] Løvlie, Lavrans, 1969- [author.] Flu, Melvin Brand, 1966- [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2016] Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)