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1.
Statistical methods in customer relationship management / V. Kumar, J. Andrew Petersen. by
  • Kumar, V, 1957-
  • Petersen, J. Andrew
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Chichester, West Sussex, United Kingdom : Wiley, 2012
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2.
Chief customer officer 2.0 : how to build your customer-driven growth engine / Jeanne Bliss. by
  • Bliss, Jeanne
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2015]
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