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	1.	Handbook of strategic account management : a comprehensive resource / Diana Woodburn and Kevin Wilson. by Woodburn, Diana Wilson, Kevin, 1947- Material type: Text; Format: available online ; Literary form: Not fiction Publisher number: EB00063785 Recorded Books Publisher: Chichester, West Sussex : Wiley, 2014 Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	2.	The experience : the 5 principles of Disney service and relationship excellence / Bruce Loeffler and Brian T. Church. by Loeffler, Bruce [author.] Church, Brian T [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, [2015]Copyright date: ©2015 Other title: Five principles of Disney service and relationship excellence Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	3.	Analytics and dynamic customer strategy : big profits from big data / John F. (Jeff) Tanner, Jr. by Tanner, John F Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, N.J. : Wiley, 2014 Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	4.	Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Løvlie, Melvin Brand Flu. by Reason, Ben, 1972- [author.] Løvlie, Lavrans, 1969- [author.] Flu, Melvin Brand, 1966- [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2016] Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	5.	Likeable business : why today's consumers demand more and how leaders can deliver / Dave Kerpen, with Theresa Braun and Valerie Pritchard. by Kerpen, Dave Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2013 Availability: Items available for loan: Central Library, SUST (3)Call number: 658.812 KEI, ... Place hold Add to cart (remove)
	6.	Enterprise risk management : from incentives to controls / James Lam. by Lam, James Series: Wiley finance series Edition: 2nd ed. Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Hoboken : Wiley, 2014 Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	7.	Markov Chains [electronic resource] : Models, Algorithms and Applications / by Wai-Ki Ching, Ximin Huang, Michael K. Ng, Tak-Kuen Siu. by Ching, Wai-Ki [author.] Huang, Ximin [author.] Ng, Michael K [author.] Siu, Tak-Kuen [author.] SpringerLink (Online service) Series: International Series in Operations Research & Management Science ; 189 Edition: 2nd ed. 2013. Source: Springer eBooks Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Boston, MA : Springer US : Imprint: Springer, 2013 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	8.	Marketing in the participation age : a guide to motivating people to join, share, take part, connect, and engage / Daina Middleton. by Middleton, Daina [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher number: EB00063651 Recorded Books Publication details: Hoboken, N.J. : Wiley, ©2013 Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	9.	Encyclopedia of Corporate Social Responsibility [electronic resource] / edited by Samuel O. Idowu, Nicholas Capaldi, Liangrong Zu, Ananda Das Gupta. by Idowu, Samuel O [editor.] Capaldi, Nicholas [editor.] Zu, Liangrong [editor.] Gupta, Ananda Das [editor.] SpringerLink (Online service) Source: Springer eBooks Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2013 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	10.	Approaching Business Models from an Economic Perspective [electronic resource] / by Wei Wei, Wuxiang Zhu, Guiping Lin. by Wei, Wei [author.] Zhu, Wuxiang [author.] Lin, Guiping [author.] SpringerLink (Online service) Series: SpringerBriefs in Business Source: Springer eBooks Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2013 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	11.	Unleashing the power of IT : bringing people, business, and technology together / Dan Roberts. by Roberts, Dan (Dan D.), 1963- Series: Wiley CIO series Edition: Second Edition. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken : Wiley, 2013 Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	12.	SmartGrids / edited by Nouredine Hadjsaïd, Jean-Claude Sabonnadière. by Hadjsaïd, Nouredine Sabonnadière, Jean-Claude Series: ISTE Material type: Text; Format: available online ; Literary form: Not fiction Publication details: London : Hoboken, NJ : ISTE ; Wiley, 2012 Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	13.	Web Information Retrieval [electronic resource] / by Stefano Ceri, Alessandro Bozzon, Marco Brambilla, Emanuele Della Valle, Piero Fraternali, Silvia Quarteroni. by Ceri, Stefano [author.] Bozzon, Alessandro [author.] Brambilla, Marco [author.] Della Valle, Emanuele [author.] Fraternali, Piero [author.] Quarteroni, Silvia [author.] SpringerLink (Online service) Series: Data-Centric Systems and Applications Source: Springer eBooks Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2013 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	14.	Bank fraud : using technology to combat losses / Revathi Subramanian. by Subramanian, Revathi Series: Wiley and SAS business series Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, [2014] Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	15.	Human-Computer Interaction. Applications and Services [electronic resource] : 15th International Conference, HCI International 2013, Las Vegas, NV, USA, July 21-26, 2013, Proceedings, Part II / edited by Masaaki Kurosu. by Kurosu, Masaaki [editor.] SpringerLink (Online service) Series: Lecture Notes in Computer Science ; 8005 Source: Springer eBooks Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2013 Online access: Click here to access online Availability: No items available. Add to cart (remove)