| 000 | 00855nam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | sulb45165 | ||
| 003 | BD-SySUS | ||
| 005 | 20130227205401.0 | ||
| 008 | 130227s1993 wiua b 001 0 eng d | ||
| 020 | _a0873891473 | ||
| 020 | _a0814402038 | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-SySUS |
||
| 082 | 0 | 0 |
_a658.561 _222 |
| 100 | 1 |
_aBechtell, Michele L., _d1956- _92069 |
|
| 245 | 1 | 0 |
_aUntangling organizational gridlock : _bstrategies for building a customer focus / _cMichele L. Bechtell. |
| 260 |
_aMilwaukee, Wis. : _bASQC Quality Press ; _aNew York, NY : _bAMACOM Books [distributor], _cc1993. |
||
| 300 |
_axxv, 347 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aTotal quality management. _92032 |
|
| 650 | 0 |
_aCustomer services. _92070 |
|
| 650 | 0 |
_aOrganizational effectiveness. _92071 |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c2608 _d2608 |
||