| 000 | 02380nam a22003377a 4500 | ||
|---|---|---|---|
| 001 | sulb-eb0017022 | ||
| 003 | BD-SySUS | ||
| 005 | 20160405140628.0 | ||
| 008 | 100927s2011||||enk o ||1 0|eng|d | ||
| 020 | _a9780511921360 (ebook) | ||
| 020 | _z9780521190725 (hardback) | ||
| 020 | _z9780521176651 (paperback) | ||
| 040 |
_aUkCbUP _beng _erda _cUkCbUP _dBD-SySUS. |
||
| 050 | 0 | 0 |
_aHD9802.3.U64 _bX4763 2011 |
| 082 | 0 | 0 |
_a331.25/6 _222 |
| 245 | 0 | 0 |
_aMaking Work Visible : _bEthnographically Grounded Case Studies of Work Practice / _cedited by Margaret H. Szymanski, Jack Whalen. |
| 264 | 1 |
_aCambridge : _bCambridge University Press, _c2011. |
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| 300 |
_a1 online resource (408 pages) : _bdigital, PDF file(s). |
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| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_acomputer _bc _2rdamedia |
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| 338 |
_aonline resource _bcr _2rdacarrier |
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| 490 | 0 | _aLearning in Doing: Social, Cognitive and Computational Perspectives | |
| 500 | _aTitle from publisher's bibliographic system (viewed on 04 Apr 2016). | ||
| 520 | _aIn the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological concern to make the study of interactional work an empirical, investigatory matter. This edited volume is an overview of Xerox's social science tradition. It uses detailed case studies showing how the client engagement was conducted over time and how the findings were consequential for business impact. Case studies in retail, production, office and home settings cover four topics: practices around documents, the customer front, learning and knowledge-sharing, and competency transfer. The impetus for this book was a 2003 Xerox initiative to transfer knowledge about conducting ethnographically grounded work practice studies to its consultants so that they may generate the kinds of knowledge generated by the researchers themselves. | ||
| 700 | 1 |
_aSzymanski, Margaret H., _eeditor. |
|
| 700 | 1 |
_aWhalen, Jack, _eeditor. |
|
| 776 | 0 | 8 |
_iPrint version: _z9780521190725 |
| 830 | 0 | _aLearning in Doing: Social, Cognitive and Computational Perspectives. | |
| 856 | 4 | 0 | _uhttp://dx.doi.org/10.1017/CBO9780511921360 |
| 942 |
_2Dewey Decimal Classification _ceBooks |
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| 999 |
_c38460 _d38460 |
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