000			02064nam a22002897a 4500
001			sulb-eb0017254
003			BD-SySUS
005			20160405140641.0
008			100616s2012||||enk o ||1 0|eng|d
020			_a9780511791550 (ebook)
020			_z9781107004658 (hardback)
040			_aUkCbUP _beng _erda _cUkCbUP _dBD-SySUS.
050	0	0	_aJF1351 _b.P53 2012
082	0	0	_a352.3/75 _223
100	1		_aPidd, Michael, _eauthor.
245	1	0	_aMeasuring the Performance of Public Services : _bPrinciples and Practice / _cMichael Pidd.
264		1	_aCambridge : _bCambridge University Press, _c2012.
300			_a1 online resource (332 pages) : _bdigital, PDF file(s).
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
500			_aTitle from publisher's bibliographic system (viewed on 04 Apr 2016).
520			_aMeasuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing.
776	0	8	_iPrint version: _z9781107004658
856	4	0	_uhttp://dx.doi.org/10.1017/CBO9780511791550
942			_2Dewey Decimal Classification _ceBooks
999			_c38692 _d38692