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001 sulb-eb0032791
003 BD-SySUS
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020 _a9780273715351
020 _a9780273729808
020 _a9781282265912
040 _aBD-SySUS
_cBD-SySUS.
100 1 _aSilvester, Marc
245 1 _aLiving Service :
_bHow to deliver the service of the future today
_h[electronic resource] /
260 _c2010.
700 1 _aAhmed, Mohi.
856 4 0 _zRead Online / DOWNLOAD40
_uhttp://lib.myilibrary.com?id=226591
942 _ceBooks
999 _c57726
_d57726