| 000 | 00571pam a2200205 a 4500 | ||
|---|---|---|---|
| 001 | sulb-eb0033092 | ||
| 003 | BD-SySUS | ||
| 005 | 20160509150556.0 | ||
| 008 | 160509s9999 xx 000 0 und d | ||
| 020 | _a9781282675056 | ||
| 020 | _a9788131744826 | ||
| 040 |
_aBD-SySUS _cBD-SySUS. |
||
| 100 | 1 | _aForrester | |
| 245 | 1 |
_aCMMI for Services : _bGuidelines for Superior Service _h[electronic resource] / |
|
| 260 | _c2010. | ||
| 700 | 1 | _aButeau | |
| 700 | 1 | _aShrum. | |
| 856 | 4 | 0 |
_zRead Online / DOWNLOAD40 _uhttp://lib.myilibrary.com?id=267505 |
| 942 | _ceBooks | ||
| 999 |
_c58027 _d58027 |
||