| 000 | 00850nam a22002537a 4500 | ||
|---|---|---|---|
| 001 | sulb0034309 | ||
| 003 | BD-SySUS | ||
| 005 | 20160516100534.0 | ||
| 008 | 160516s1996 nyua b 001 0 eng | ||
| 020 | _a0673991458 | ||
| 020 | _a0321055918 | ||
| 040 |
_aDLC _cDLC _dBD-SySUS |
||
| 082 | 0 | 0 |
_a658.8 _220 _bRUS |
| 100 | 1 |
_aRust, Roland T. _922517 |
|
| 245 | 1 | 0 |
_aService marketing / _cRoland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham. |
| 260 |
_aNew York : _bAddison-Wesley., _bAn imprint of addison wesley longman, Inc., _cc1996. |
||
| 300 |
_axx, 508 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xMarketing. _922518 |
|
| 650 | 0 |
_aCustomer services. _922519 |
|
| 700 | 1 |
_aZahorik, Anthony J. _922520 |
|
| 700 | 1 |
_aKeiningham, Timothy L. _922521 |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c59386 _d59386 |
||