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Untangling organizational gridlock :

Bechtell, Michele L., 1956-

Untangling organizational gridlock : strategies for building a customer focus / Michele L. Bechtell. - Milwaukee, Wis. : New York, NY : ASQC Quality Press ; AMACOM Books [distributor], c1993. - xxv, 347 p. : ill. ; 24 cm.

Includes bibliographical references and index.

ISBN: 0873891473 0814402038

Subjects--Topical Terms:
Total quality management.
Customer services.
Organizational effectiveness.

Dewey Class. No.: 658.561

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