New service development [electronic resource] : creating memorable experiences / editors, James Fitzsimmons & Mona J. Fitzsimmons.
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- 9781452205564 (ebook) :
- 658 23
- HD9980.5 .N48 2000
No physical items for this record
Includes bibliographical references and index.
There are no comments on this title.