Answer the call [electronic resource] : virtual migration in Indian call centers / Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez.
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- 9781452940380
- 145294038X
- 381/.1420954 23
- HE8789.I4 C37 2013
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Includes bibliographical references and index.
Description based on print version record.
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