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1.
Service quality [electronic resource] : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver. by
  • Rust, Roland T
  • Oliver, Richard L, 1945-
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: Thousand Oaks, Calif. ; London : SAGE, c1994
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Availability: No items available.

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2.
User unfriendly [electronic resource] : consumer struggles with personal technologies, from clocks and sewing machines to cars and computers / Joseph J. Corn. by
  • Corn, Joseph J
  • Project Muse
Series: UPCC book collections on Project MUSE
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Baltimore : Johns Hopkins University Press, 2011. 2015)
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