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Service quality [electronic resource] : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver.

Contributor(s): Material type: TextTextPublication details: Thousand Oaks, Calif. ; London : SAGE, c1994.Description: 1 online resource (ix, 289 p.) : illISBN:
  • 9781452229102 (ebook) :
Subject(s): DDC classification:
  • 658.812 23
LOC classification:
  • HF5415.5
Online resources:
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Includes bibliographical references and index.

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