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Service quality

Service quality new directions in theory and practice / [electronic resource] : editors, Roland T. Rust, Richard L. Oliver. - Thousand Oaks, Calif. ; London : SAGE, c1994. - 1 online resource (ix, 289 p.) : ill.

Includes bibliographical references and index.

9781452229102 (ebook) : No price


Customer services--Quality control.
Consumer satisfaction.

HF5415.5

658.812