Service quality
Service quality new directions in theory and practice / [electronic resource] :
editors, Roland T. Rust, Richard L. Oliver.
- Thousand Oaks, Calif. ; London : SAGE, c1994.
- 1 online resource (ix, 289 p.) : ill.
Includes bibliographical references and index.
9781452229102 (ebook) : No price
Customer services--Quality control.
Consumer satisfaction.
HF5415.5
658.812
Includes bibliographical references and index.
9781452229102 (ebook) : No price
Customer services--Quality control.
Consumer satisfaction.
HF5415.5
658.812