Service quality (Record no. 21879)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00985pam a2200253 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | sulb-eb0001635 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | BD-SySUS |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20160307115754.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 120523s1994 caua fo| 001|0|eng|d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781452229102 (ebook) : |
| Terms of availability | No price |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | StDuBDS |
| Language of cataloging | eng |
| Transcribing agency | StDuBDS |
| Description conventions | pn |
| Modifying agency | BD-SySUS |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 23 |
| 245 00 - TITLE STATEMENT | |
| Title | Service quality |
| Medium | [electronic resource] : |
| Remainder of title | new directions in theory and practice / |
| Statement of responsibility, etc. | editors, Roland T. Rust, Richard L. Oliver. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Thousand Oaks, Calif. ; |
| -- | London : |
| Name of publisher, distributor, etc. | SAGE, |
| Date of publication, distribution, etc. | c1994. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (ix, 289 p.) : |
| Other physical details | ill. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| General subdivision | Quality control. |
| Topical term or geographic name as entry element | Consumer satisfaction. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Rust, Roland T. |
| Personal name | Oliver, Richard L., |
| Dates associated with a name | 1945- |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Read Online / DOWNLOAD |
| Uniform Resource Identifier | <a href="http://knowledge.sagepub.com/view/service-quality/SAGE.xml">http://knowledge.sagepub.com/view/service-quality/SAGE.xml</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | |
No items available.