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	1.	Untangling organizational gridlock : strategies for building a customer focus / Michele L. Bechtell. by Bechtell, Michele L, 1956- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wis. : New York, NY : ASQC Quality Press ; AMACOM Books [distributor], c1993 Availability: Items available for loan: Central Library, SUST (2)Call number: 658.561 BEU, ... Place hold Add to cart (remove)
	2.	Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- Meindl, Peter, 1970- Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Prentice Hall, c2010 Availability: Not available: Central Library, SUST: Checked out (1). Place hold Add to cart (remove)
	3.	Harvard business review on retailing and merchandising. by Harvard Business School Publishing Corporation Series: A harvard business review paperback Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Pub., c2008 Online access: Table of contents only Availability: Items available for reference: Central Library, SUST: Not For Loan (1)Call number: 658.87 HAR. Add to cart (remove)
	4.	Handbook of services marketing & management [electronic resource] / Teresa A. Swartz, Dawn Iacobucci, editors. by Swartz, Teresa A Iacobucci, Dawn Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Thousand oaks, [Calif.] ; London : SAGE, c2000 Online access: Read Online / DOWNLOAD Availability: No items available. Add to cart (remove)
	5.	Service leadership [electronic resource] : the quest for competitive advantage / Svafa Gr�onfeldt, Judith Strother. by Gr�onfeldt, Svafa Strother, Judith B Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Thousand Oaks, Calif. ; London : SAGE, c2006 Online access: Read Online / DOWNLOAD Availability: No items available. Add to cart (remove)
	6.	Developing a market orientation [electronic resource] / Rohit Deshpand�e, editor. by Deshpande, Rohit Marketing Science Institute Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Thousand Oaks, Calif. ; London : SAGE, c1999 Online access: Read Online / DOWNLOAD Availability: No items available. Add to cart (remove)
	7.	Service quality [electronic resource] : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver. by Rust, Roland T Oliver, Richard L, 1945- Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Thousand Oaks, Calif. ; London : SAGE, c1994 Online access: Read Online / DOWNLOAD Availability: No items available. Add to cart (remove)
	8.	Best practices for transportation agency use of social media / edited by Susan Bregman, Kari Edison Watkins, PhD. by Bregman, Susan [editor.] Watkins, Kari Edison [editor.] Material type: Text; Literary form: Not fiction Online access: Read Online / DOWNLOAD. Availability: No items available. Add to cart (remove)
	9.	Service marketing / Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham. by Rust, Roland T Zahorik, Anthony J Keiningham, Timothy L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Addison-Wesley., An imprint of addison wesley longman, Inc., c1996 Availability: Items available for loan: Central Library, SUST (1)Call number: 658.8 RUS. Place hold Add to cart (remove)
	10.	Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- Meindl, Peter, 1970- Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Dwlhi : Prentice Hall, c2004 Availability: Items available for loan: Central Library, SUST (1)Call number: 658.7 CHS. Place hold Add to cart (remove)
	11.	Beyond the familiar : long-term growth through customer focus and innovation / by Patrick Barwise and Seán Meehan. by Barwise, Patrick Meehan, Seán [aut] Material type: Text; Format: available online ; Literary form: Not fiction Publication details: San Francisco, Calif. : Jossey-Bass, 2011 Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	12.	Design like Apple : seven principles for creating insanely great products, services, and experiences / John Edson. by Edson, John, 1966- Material type: Text; Format: available online ; Literary form: Not fiction Publisher number: EB00063368 Recorded Books Publication details: Hoboken, N.J. : Wiley, 2012 Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	13.	The experience : the 5 principles of Disney service and relationship excellence / Bruce Loeffler and Brian T. Church. by Loeffler, Bruce [author.] Church, Brian T [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, [2015]Copyright date: ©2015 Other title: Five principles of Disney service and relationship excellence Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	14.	Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Løvlie, Melvin Brand Flu. by Reason, Ben, 1972- [author.] Løvlie, Lavrans, 1969- [author.] Flu, Melvin Brand, 1966- [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2016] Online access: Wiley Online Library [Free Download only for SUST IP] Availability: No items available. Add to cart (remove)
	15.	Supply chain management : strategy, planning, and operation / Sunil Chopra, Kellogg School of Management, Peter Meindl, Kepos Capital. by Chopra, Sunil, 1960- Meindl, Peter, 1970- Edition: Sixth Edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: India : Pearson, c2017 Availability: Items available for loan: Central Library, SUST (6)Call number: 658.7 CHS, ... Items available for reference: Central Library, SUST: Not For Loan (1)Call number: 658.7 CHS. Place hold Add to cart (remove)
	16.	Service quality management : service development models / edited by Graham Clark by Abedin, Rejaul Material type: Text; Format: print ; Literary form: Not fiction Publication details: Sylhet : Pandulipi, 2018 Availability: Items available for loan: Central Library, SUST (1)Call number: 658.812 ABS. Place hold Add to cart (remove)
	17.	Supply chain management : strategy, planning, and operation / Sunil Chopra, Dharam Vir Kalral. by Chopra, Sunil, 1960- Kalra, Dharam Pir, 1970- Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Prentice Hall, c2019 Availability: Items available for loan: Central Library, SUST (1)Call number: 658.7 CHS. Place hold Add to cart (remove)
	18.	Library/vendor relationships [electronic resource] / Sam Brooks, David H. Carlson, editors. by Brooks, Sam, 1967- Carlson, David H, 1954- Source: Academic Search Premier Material type: Text; Format: available online ; Literary form: Not fiction Publication details: New York : Haworth Information Press, c2006 Online access: Full text available in SUST IP's: Jun 2006. Available in EBSCO Host Academic Search Premier. Availability: No items available. Add to cart (remove)